Frequently Asked Questions (FAQs)
How does "Fulfilled by Amazon" work?
Items "Fulfilled by Amazon" are shipped from an Amazon Fulfillment Center to you. All of the Amazon standard shipping rates and policies apply to these items, including FREE Super Saver Shipping on qualifying orders over $25.
After you place an order, the carrier, ship date, and estimated delivery date for your package will be listed in Your Account and can be found in your shipment confirmation e-mail. If you have a tracking or delivery confirmation number, you can track your package by clicking the "Track packages" link in Your Account.
Amazon also handles all customer service and product returns for "Fulfilled by Amazon" items.
What is the Return Policy
Because order fulfillment is provided by Amazon.com, all orders are subject to the current Amazon.com returns policy.
You may return new, unopened items sold and fulfilled by Amazon.com within 30 days of delivery for a full refund. Items should be returned in their original packaging. Amazon.com will also pay the return shipping costs if the return is a result of an Amazon.com error. Just visit the Amazon.com online Returns Center, and Amazon.com will guide you through the process and even supply you with a return mailing label you can print out.
Does Fitter-You.com accept phone, fax, email or snail mail orders?
We do not accept phone, fax or e-mail orders or quotes. All pricing quotes on products and shipping are available on the website only.
After I submit an order with Fitter-You.com, how will I be advised of the order's progress?
Amazon.com will keep you informed of your order via e-mail. After you place an order, the carrier, ship date, and estimated delivery date for your package will be emailed to you as soon as you see the receipt on your screen. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
Is the Fitter-You.com website secure? What type of security features are utilized to safeguard my information?
Security is a top priority at Fitter-You.com. When you submit sensitive information via the website, your information is protected both online and offline. You can safely enter your entire credit card number via Amazon.com's secure server, which encrypts all submitted information.s
Does Fitter-You.com sell or release my personal information?
Fitter-You.com respects your privacy. We will not under any circumstances sell or release your information to anyone without your consent. Please see our Privacy Policy for additional details.
Does Fitter-You.com offer a paper catalog?
Sorry, not at this time.
What happens when an item is out-of-stock?
We do not sell merchandise that we don't have in-stock, which is why we provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.
